Refund & Return Policy
At Agape Decors, customer satisfaction is our top priority. We take great care in crafting and delivering high-quality decor items. However, if you are not completely satisfied with your purchase, please review our return and refund policy below.
1. Eligibility for Returns
You may request a return or exchange if:
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You received the wrong item.
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The item arrived damaged or defective.
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The product is unused, in its original packaging, and returned within 7 days of delivery.
2. Non-Returnable Items
The following items are not eligible for return or refund:
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Customized or made-to-order products.
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Items that have been used, damaged after delivery, or returned without original packaging.
3. How to Request a Return or Refund
To initiate a return, please contact us within 7 days of receiving your order:
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Email: Agapedecor01@gmail.com
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Phone: 0314-5933358
Include the following:
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Your order number
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Description of the issue
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Photo evidence (for damaged/defective items)
Our support team will guide you through the process.
4. Return Shipping
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Return shipping costs are the responsibility of the customer unless the item was defective or incorrect.
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We recommend using a trackable courier service for your return.
5. Refund Process
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Once we receive and inspect your returned item, we will notify you of the refund status.
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If approved, your refund will be processed within 5–7 business days via your original payment method (PayFast or bank transfer for COD orders).
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For COD orders, you will be asked to provide bank account details to receive your refund.
6. Late or Missing Refunds
If you haven’t received a refund after the estimated time:
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Recheck your bank or mobile wallet account.
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Contact your bank or payment provider.
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Still no luck? Contact us at Agapedecor01@gmail.com
7. Exchanges
If you received a damaged item and prefer an exchange instead of a refund, let us know and we’ll arrange a replacement as quickly as possible.
Need Help?
We’re here to assist you. For any questions about returns, refunds, or exchanges, reach out to our support team.
